Terms of Service

These terms are an agreement between you (the customer — a hostel, homestay, hotel or other accommodation business, and the people you invite) and TheNammaStay, operated by Namma Groups, Chennai, India (“we”, “us”). By creating an account or using TheNammaStay you agree to them.

1. The service

TheNammaStay is online software to manage bookings, rooms and beds, guests, check-in, payments, invoices and reports. We may improve, change or remove features; we will tell you in advance about changes that materially reduce what you pay for.

2. Your account

• You must give correct details and keep passwords (and admin two-step codes) safe. You are responsible for what happens under your account and for the staff you invite and the roles you give them.
• You must be legally able to run your accommodation business and to enter into this agreement.

3. Free trial and subscription

• New properties get a 7-day free trial. No card is needed.
• After the trial, a paid plan is needed to keep using NammaStay. Prices are shown on our website and in Settings → Billing; they include GST. We send a GST invoice for each payment.
• Plans renew for the period you choose (monthly or yearly). If a payment is not made, access may be limited after the paid period ends; your data is kept as described in our Privacy Policy.
• Refunds are covered by our Refund & Cancellation Policy.
• We may change prices with at least 30 days’ notice; the new price applies from your next renewal.

4. Your data and your guests’ data

• You own your data. We use it only to provide and improve the service, as set out in our Privacy Policy.
• For your guests’ personal data (names, contact details, ID documents, Form C details), you are the data fiduciary under India’s Digital Personal Data Protection Act, 2023 and we process it on your behalf. You are responsible for having a lawful reason to collect it, telling guests about it, keeping it no longer than needed, and answering their requests. TheNammaStay gives you tools for this (e.g. automatic deletion of ID photos, editing and deleting guest records).
• You remain responsible for legal duties of your business, such as police/FRRO reporting (Form C), GST and tourism rules. TheNammaStay helps you prepare information but does not file on your behalf unless clearly stated.

5. Payments to you, and connected services

Guest payments by UPI go directly to your own UPI ID. Payment links use your own Razorpay account. We are not a party to your contracts with guests, Razorpay or other providers, and we are not responsible for their fees, decisions or outages — but we will help you fix problems on our side quickly.

6. Acceptable use

Do not use TheNammaStay to break the law, to store data you have no right to hold, to send spam, to try to access other customers’ data, to overload or reverse-engineer the service, or to resell it without our written permission.

7. Availability and support

We work to keep TheNammaStay available at all times, with daily backups, but we cannot promise it will never be interrupted (for example during maintenance or problems at our hosting providers). Support is by email and WhatsApp on working days.

8. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses (such as lost bookings or profits), and our total liability for any claim is limited to the subscription fees you paid us in the 3 months before the claim. Nothing here limits liability that cannot be limited by law.

9. Ending the agreement

• You can stop using TheNammaStay at any time. You can export your data (e.g. guests, bookings, expenses as CSV) before you leave.
• We may suspend or close an account that breaks these terms or stays unpaid, after giving notice where reasonable.
• After an account is closed, we delete or anonymise its data within 90 days, except what we must keep by law (e.g. tax invoices).

10. Law and disputes

These terms are governed by the laws of India. Courts in Chennai, Tamil Nadu have jurisdiction. Please contact us first — most issues can be solved quickly.