Refund & Cancellation Policy

Last updated: 7 October 2026

This policy covers payments you make to TheNammaStay for your subscription. (Payments guests make to your property are between you and your guests.)

1. Free trial

Every new property gets a 7-day free trial. No payment is taken during the trial, so nothing needs to be refunded if you decide not to continue.

You can cancel any time by not renewing, or by messaging us. Your plan stays active until the end of the period you paid for.
You can export your data before you leave.

Plan	Refund
Monthly	Not refundable once the month has started. You keep access until the month ends.
Yearly	Full refund if you ask within 14 days of payment. After 14 days, no refund; you keep access until the year ends.
Paid twice / wrong amount	The extra amount is refunded in full.
Our serious fault (e.g. TheNammaStay unavailable for a long time)	A fair partial refund or free extension, decided case by case.

Add-ons with third-party costs follow the same rules unless your order says otherwise.

Refunds go back to the original UPI / bank account within 7 working days of approval, with a GST credit note where needed.

Email thenammastay@gmail.com or WhatsApp +91 80985 66636 with your property name and the payment’s UPI transaction ID (UTR).

Contact
TheNammaStay (operated by Namma Groups), Chennai, Tamil Nadu, India
Email: thenammastay@gmail.com · WhatsApp / phone: +91 80985 66636